Shopping & Order

How long will it take for my order to arrive ?

We aim to ship all orders 1-5 working days from the date of purchase. This can change during holiday periods and bank holiday.

Can I change or cancel my order once I've placed it ?

As long as we haven't processed your order, you can cancel it. Please email Lilyandrock@hotmail.com to process your cancellation.

Can I return my Order

Please see Return Policy for more information.

Our Products

How do I store my products ?

Our products can be kept in any normal conditions. Dry and cool environments are best.

Is it suitable for all skin types ?

We have formulated all our products to work for all skin types, from very dry to normal and even sensitive skin. If you have any skin concerns please patch test before use.

Where are our products made ?

We hand make our skincare in small batches in London This is to maintain the freshness of each product.

What if my skin reacts to a product ?

Should your skin react to any of our products, stop using it immediately. please take a photo and send it over to lilyandrock@hotmail.com.

If this is provided within 14 days of purchase, we will be happy to find a resolution to this and provide you with the best support.